Job Opening: Victim & Witness Liaison
Department: Juvenile Court & Probation Services
Unit: Victim & Community Services
Bargaining: (B)
Posting Date: November 17, 2023
Salary: $34,455 annually / $18.93 hourly
The Victim/Witness Liaison coordinates the exchange of information and activities between victims of juvenile offenders and the Delaware County Juvenile Justice System (Juvenile Court, Juvenile Probation and the Office of the District Attorney). Ensures efficient daily operations of Unit; provides secretarial/clerical support to Victim Services staff.
Under general supervision of the Regional Supervisor:
Interacts with victims regarding required notification of progress of case through court system.
Mentor new staff or interns.
Assists unit staff with monitoring the daily informational flow to/from victims.
Obtains case related information from District Attorney’s staff and/or other Juvenile Court Services staff.
Provides the victim with verbal or written notification of various events to include but not limited to the filing of an allegation, petition, juvenile court referral or juvenile offender’s detention or release status.
Provides the victim with verbal or written notification of on-going cases actions, to include court appearances/continuances; adjudication status; juvenile offender’s home visitation schedule while in placement, as well as juvenile offender’s release from placement and discharge from further court supervision.
Provides victims with Victims’ Compensation Packet for possible compensation from the PA Commission on Crime and Delinquency (PCCD); explains eligibility requirements, application process and time frame for processing. May assist victims with preparation of form; submits to Supervisor for review prior to forwarding to the State.
Listens to problems/concerns of victims regarding their case/situation (restitution, compensation can be major issues); obtains and provides information within authorized limits and/or refers to probation officer(s) within the unit or other appropriate department staff.
Receives and responds, within authorized limits, to phone calls from victims and other court departments’ staff regarding unit procedures, case information, etc. Prepares routine correspondence for staff (interoffice memos, case reports, statistical reports, letters/notices to victims, etc.).
Maintains and updates all unit files; ensures the most recent case activity is recorded and conveyed to all appropriate staff/case participants.
Prioritizes work according to court schedule and directives from Supervisor and Unit Probation Officers.
Performs related duties as required.
High school diploma or equivalent degree. General office skills with two (2) years of experience, excellent telephone, and communication skills. Solid interpersonal skills and ability to interact with the public; strong computer skills and knowledge of Windows and PC functionality; Good organizational skills, analytical skills, and attention to detail; Good oral and written communication skills; Strong typing skills; Ability to work individually and as part of a team; knowledge of Court Processes preferred.
Normal good health.
Normal air-conditioned office. 8:30 AM to 4:30 PM. 35 hours/week. Ability to function well in high-stress situations. Overtime as needed and approved or directed by the unit supervisor. Exposure to distraught families, victims, etc. and disorderly juveniles.
To apply, please fill out our online application form.