Prospect Medical Bankruptcy Update

Last Updated: April 29, 2025

View: Prospect Medical Bankruptcy FAQs

Prospect Medical Bankruptcy Update

The Delaware County Health Department is committed to keeping residents informed about the recent bankruptcy filing by Prospect Medical Holdings and its potential impact on the County’s healthcare landscape.

Updates posted on this page include the latest news, guidance on accessing healthcare resources, and assistance available to help employees of Prospect Medical/Crozer Health System and residents of Delaware County and the surrounding region navigate this challenging time.

Current Status of Crozer Health Facilities

Taylor Hospital and ER are closed. An ambulance is stationed outside the Taylor ER for transport to other area hospitals through 5/2/25. Crozer Chester Medical Center ER will close as of Wednesday, 4/30/25 by 8 am. The Crisis Center at Crozer Chester closed as of Monday, 4/28/25 8 am. Ambulance service will also be stationed outside the Crozer ER for 7 days through Wednesday, 5/7/25.

• This closure does NOT include the Ambulatory Surgery & Imaging centers at Brinton Lakes, Broomall, Haverford, and Media.
• Crozer-Keystone Surgery Center at Brinton Lake and Crozer-Keystone Surgery Center at Haverford will both NOT be closing
• Crozer Endoscopy Center (a department at Crozer Chester Medical Center), will be closing
• Broomall Radiation Oncology Center will close
• All other Crozer Outpatient Services will close as Crozer Health System operations. Some practices and healthcare providers may transition to new health systems. Patients will be receiving communications from providers as these developments continue to unfold. Patients should consult with their insurance provider for their continuity of care.

The behavioral health crisis center at Crozer Chester is currently closed. In the event of a psychiatric emergency, residents are encouraged to contact the mobile crisis team (855) 889-7827 if the individual is not an immediate risk to themselves or others. If the person requires a psychiatric evaluation at the hospital, and they cannot otherwise be transported safely, residents should call 911. We recognize the challenge and difficulties that this closure is bringing, however we will work to ensure all our residents and stakeholders are informed and that services continue seamlessly.

Patients can obtain their Crozer medical records by:

• Former Crozer patients have access to their medical records via Crozer’s online patient portal at this time. Crozer’s Health+Link Patient Portal is available at: https://www.crozerhealth.org/portal-login/
• As of 4/29/25, Crozer’s website has been updated with additional information on how to directly request your patient records:
• Crozer contracted portal for inpatient (hospital) records: https://www.crozerhealth.org/patients-visitors/medical-records-request/. There is a YouTube tutorial on how to use the in patient records portal: https://www.youtube.com/watch?v=tdzALYVmML0.
• Crozer contracted portal for outpatient (physician office) records: Website : https://healthmark-group.com/crozer-health/, Phone: 888-607-6722, Email: crozer@healthmark-group.com

Community members can seek behavioral support by contacting:

• Delaware County Crisis Connection Team (DCCCT) at 1-855-889-7827: Mobile Mental Health and crisis outreach services
• National Suicide and Crisis Hotline: Call “988”
• Peer Warmline (855) 464-9342 : Manned by peers in recovery from mental illness.
• MVP Recovery - Behavioral Health Urgent Care: 24/7 STAR (Stabilization-Triage-Assessment-Referral) Center, 2200 Providence Ave, Chester PA and Behavioral Health Hotline (24/7): 855-MVP-2410

Further information on behavioral health services is available on the Delaware County Department of Human Service and DCHD websites.

In response to this deeply disappointing development, Delaware County has issued an emergency declaration to help safeguard public health, ensure care continuity, and mobilize resources in support of residents and healthcare workers. The emergency declaration enables the County to expedite staffing, procurement, and emergency medical coordination, and is initially in effect for seven days. The declaration also allows officials to track and potentially recoup costs related to the closures. If extended by Delaware County Council, the declaration may remain in effect for a longer duration.

Residents should be aware that Prospect has established a dedicated call center for patient and care-related inquiries. Residents and families can contact the center at (888) 801-2338 or email CrozerPAInquiries@omniagnt.com for general information about the closure.

While Delaware County is deeply disappointed in Prospect’s actions throughout this process, the County continues to pursue options for a stable, nonprofit transition of services in partnership with state officials, regional health systems, and community stakeholders. The County is also working closely with the Delaware County Workforce Development Board to support the approximately 3,000 Crozer employees who may be impacted.

Workers can seek employment support by:

1. Text “healthjobs” to 888777 and add your email to receive updates from PA CareerLink®
2. Visit https://pacareerlinkdelco.org/crozer-former-employees/ for regularly updated events and resources for career and training services
3. Sign up for Rapid Response meetings on the website to learn about unemployment compensation, securing health insurance, and career and training services through PA CareerLink®. Virtual sessions start April 30 and are offered in the morning and afternoon.
4. Come to the Crozer Transition Center/PA CareerLink® at 160 E 7th St. Chester, PA 19013. Open starting May 5th 8:30-5pm, Evening and Weekend Hours to be scheduled soon.
5. Attend the Crozer Job and Resource Fair on Tuesday, May 13, 10am-2pm at Subaru Park, Chester.

Crozer Job Fair - 5/13/2025

Prospect Medical Holdings Bankruptcy Background

• Prospect Medical Holdings, the parent company of Crozer Health, filed for Chapter 11 bankruptcy on January 11, 2025, in the United States Bankruptcy Court in Northern Texas.
• This development places Delaware County’s most vulnerable—patients, families, and frontline healthcare workers—in a precarious position. It reflects years of mismanagement, financial exploitation, and disregard for public health and community well-being.

State Oversight and County Response

• Hospitals in Pennsylvania are regulated by the Commonwealth of Pennsylvania.
• Delaware County Council and the County Executive are collaborating with:
• Congresswoman Mary Gay Scanlon
• State Representatives and Senators
• The Governor’s Office and Attorney General’s Office
• The Pennsylvania Department of Health
• Regional health system partners

These partnerships are focused on contingency planning to address potential impacts on healthcare services and ensure continuity of care for Delaware County residents.

What Residents Need to Know

• Stay updated by checking this page regularly for new information.
• For immediate medical emergencies, dial 9-1-1.
• Consider using urgent care facilities for non-emergency needs to reduce the burden on Emergency Medical Services (EMS). For guidance, visit the Emergency Room and Urgent Care Guide.
• DelGo Community Transit operates the Medical Assistance Transportation Program (MATP) and Shared Ride Transportation Program for Seniors. More information available here.

The Delaware County Health Department Wellness Line

The Delaware County Health Department Wellness Line is available to assist residents during this challenging time. Residents can call (484) 276-2100 for:

• Updates on the Prospect Medical Holdings bankruptcy.
• Guidance on navigating local healthcare resources, including urgent care and mental health services.
• Support with general health concerns and connecting to needed services.

Delaware County remains committed to supporting residents, providing clear updates, and ensuring access to critical healthcare resources throughout this period.

Emergency Preparedness and Municipal Resources

Delaware County has developed a Toolkit for Navigating Municipal Impacts of Prospect Bankruptcy to assist local governments in responding to potential disruptions in healthcare services. This toolkit provides guidance on emergency declarations, funding opportunities, EMS coordination, and municipal planning in the event of hospital closures. In collaboration with state and regional partners, Delaware County remains committed to ensuring continuity of care and supporting municipalities through this evolving situation.

Toolkit for Navigating Municipal Impacts of Prospect Bankruptcy.

For all County of Delaware Press Releases https://delcopa.gov/publicrelations/releases.html

Prospect Medical Holdings, Inc. is the owner of Crozer Health, which employs thousands of hard-working Delaware County residents in the medical field and related positions. Impacted residents can to reach out to the county’s PA CareerLink® (https://pacareerlinkdelco.org/) offices for re-employment support.